How can we help?
Quick answers for the most common Sortelle 3D questions.
A level feels stuck
Use Undo to reverse your last move, Restart to reset the current level, or Hint to reveal a useful next move. Your completed levels remain saved.
A rewarded ad did not grant the reward
A reward is granted only after the video finishes and the confirmation is received. Check your connection, wait a moment, then try again. No reward is removed if an ad is unavailable.
Restore a purchase
On iPhone or iPad, open Shop and use Restore Purchases while signed in with the Apple ID that made the purchase. On Android, make sure Google Play is using the Google account that made the purchase, then reopen the game and Shop. Restoration depends on the applicable store confirming the purchase.
Music, sound, or vibration
Open Settings from the Home screen. You can control music, sound effects, vibration, and notifications separately.
Reset game progress
Use Reset Progress in Settings only when you want to start the levels again. This action resets level progress but keeps purchased items available for restoration.
Privacy choices
Google's privacy message shows advertising consent choices where required. You can also review tracking permission in iOS Settings → Privacy & Security → Tracking, or advertising privacy controls in your Android device and Google settings.
Still need help?
We are here for you.
Email domeniirotld@yahoo.com. Include your phone or tablet model, iOS or Android version, level number, and a short description of what happened. For purchase issues, include the store and product name, but never send your password or full payment details.